ParkerStore Representative

Job Summary

The Parker Store Representative is responsible for providing effective customer service to internal and external customers by using in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department. Supervisory Responsibilities: This position has no supervisory responsibilities.

Duties/Responsibilities: Provide timely and accurate information regarding customer order status and product knowledge requests. Process customer orders, changes, and returns according to established department policies and procedures. Work with the accounting department to resolve disputed credit items. Provide feedback to the company regarding service failures or customer concerns.

Partner with the sales team to meet and exceed customer service expectations. Uphold Hyspeco safety and personnel policies. Uphold ISO 9001:2015 requirements as defined in Hyspeco quality procedures and processes. Required Skills/Abilities: Customer/client focus. Problem-solving and analytical skills. Time management skills.

Strong communication skills. Teamwork orientation. Technical capacity. Customer service experience.

Education and Experience

Customer service experience and computer experience are required. Two years of customer service and sales experience and warehouse experience are preferred. Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand for long periods; walk; use hands and finger to handle or feel; and reach with hands and arms and must be able to lift 50 lbs.

Employee are regularly required to communicate with customers and co-workers. Must be able to operate equipment required to perform necessary duties. Work Environment: This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Expected Work Hours: This is a full-time position. Days and hours of work are Monday through Friday, 7:00 a.m. to 4:00 p.m. or 8:00 a.m. to 5:00 p.m. Travel: No travel is expected for this position.