Customer Support Representative

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

Key Responsibilities

Respond to customer inquiries. Resolve issues professionally. Document interactions accurately. Escalate complex issues. Meet response-time goals. Maintain customer satisfaction. Collaborate with internal teams. Follow company procedures.

Requirements

2+ year of customer service experience. Excellent English communication. CRM/ticketing system experience. Problem-solving skills. Ability to multitask. Professional attitude. Reliable internet. Customer-focused mindset. English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent. Availability to work during Eastern Time (ET) business hours Preferred Qualifications Experience with Zendesk, Freshdesk, Intercom, or Salesforce.

BPO or SaaS experience.

Benefits

Opportunity to work on diverse and exciting projects. Supportive and collaborative work environment. Weekly payments. Weekends off. Growth Opportunities