Cs Scheduler and Registrar - Infusion

Legal Entity Aultman Hospital Position Summary The Infusion Scheduler coordinates, creates and maintains the Infusion Schedule (chemo, transfusions, injections, blood, labs etc.) They schedule ancillary testing for Hematology/Oncology patients. They also pre-register all encounters with valid demographic and insurance information.

In doing so, schedulers help to ensure efficient patient flow and appropriate testing while ensuring all financial procedures are followed in a consistent and appropriate manner. They are also responsible for the Check In process which initiates the patient lab visit for the day. Department Summary # Qualifications The Infusion Scheduler must possess a High School diploma or equivalent Comprehensive knowledge of medical procedures and terminology (Preferred but will train) Comprehensive knowledge of insurance and authorization requirements by payer and procedure (Preferred but will train) The Infusion Scheduler has comprehensive knowledge of department schedules, resources, preps and guidelines Department Qualifications # Skills The Infusion Scheduler must possess excellent customer service skills and ability to interact in a helpful, courteous and compassionate manner Excellent typing, spelling and verbal skills (Required) The Infusion Scheduler must have the ability to multi-task using multiple systems while handling phone calls, patient interaction and frequent interruption.

Department Skills # Responsibilities # Expectations The Infusion Scheduler schedules appointments for Infusion and Imaging via faxes, phone calls or electronic orders into the Cerner Win32 scheduling system Coordinate multiple tests in back-to-back time slots to assure the highest possible customer satisfaction and patient flow Work with departments and offices for urgent or stat ordered appointments On occasion perform medical screen questions for MRI and CT appointments Provide patient/office with preps, guidelines and directions associated with the appointment to assure patient is prepared and educated Initiate calls to assure all demographic and insurance requirements are completed on each patient encounter Validate health plan eligibility utilizing Relay.

Health insurance eligibility system Utilize AHIQA quality system to ensure accuracy Check patients into the Infusion department upon arrival, presenting all necessary forms and documents and obtain electronic signatures Provide professional, efficient, quality customer service in accordance with hospital and department policies and procedures Department Responsibilities # Expectations # Working Conditions The Infusion Scheduler shifts range from 6:30am # 4:30pm M-F or hours as required by the job.

The Infusion Scheduler position is subject to frequent interruptions and changes in priority of duties throughout the day. This position is located in brand new Timken Family Cancer Center # Hazardous Exposure Category Category II

• Includes tasks that involve no exposure to blood, body fluids, or tissues, but employment may require performing unplanned Category I tasks. The normal work routine involves no exposure to blood, body fluids, or tissues by exposure or potential exposure may be required as a condition of employment. Appropriate protective measures will be readily available to every employee engaged in Category II tasks. Physical Addendum Demands Frequency Remarks Lifting 0-10 lbs Occasional 10-33% # Lifting 10-20 lbs Occasional 10-33% # Lifting 20-35 lbs Occasional 10-33% # Lifting 35-50 lbs Never # Lifting 50-75 lbs Never # Lifting 75-100 lbs Never # Lifting over 100 lbs Never # Forward Reaching Occasional 10-33% # Overhead Reaching Occasional 10-33% # Standing Occasional 10-33% # Walking Occasional 10-33% # Sitting Continuous 66% of the day # Climbing Occasional 10-33% # Stairs/Ladder Occasional 10-33% # Bending/Stooping Occasional 10-33% # Twisting/Turning Occasional 10-33% # Kneeling/Squatting Occasional 10-33% # Crawling Never # Pushing/Pulling 0-10 lbs Occasional 10-33% # Pushing/Pulling 10-20 lbs Never # Pushing/Pulling 20-35 lbs Never # Pushing/Pulling 35-50 lbs Never # Pushing/Pulling 50-100 lbs Occasional 10-33% # Pushing/Pulling over 100 lbs Occasional 10-33% # Carrying 0-10 lbs Occasional 10-33% # Carrying 10-20 lbs Never # Carrying 20-35 lbs Never # Carrying 35-50 lbs Never # Carrying 50-100 lbs Never # Carrying over 100 lbs Never # Grasping/repetitive sustained Never # Fine motor coordination Continuous 66% of the day # Vision: Near/Far/Color Continuous 66% of the day # Hearing: ordinary conversation/other Continuous 66% of the day # #