Netskope SME

The role is primarily focused on administration and operational support of security platforms, with a heavy emphasis on Netskope . Critical Requirement Must Have: Netskope Subject Matter Expertise (SME) Netskope expertise is non-negotiable. Candidates must be capable of serving as effective platform administrators. Candidates should deeply understand security policies within Netskope.

Responsibilities

Support Netskope as the primary platform. Administer and maintain security controls. Fine-tune DLP policies. Investigate access-related platform issues. Support ticket resolution related to Netskope. Work with feedback coming from the SOC team. Manage policy adjustments to reduce false positives. You will:

• Administer and optimize security platforms including Netskope (CASB/SSE), Cyber. Ark EPM, Mimecast and others
• Monitor, analyze, and respond to security events generated by these platforms, ensuring timely triage and resolution
• Develop, tune, and maintain security policies (DLP, web controls, email security, endpoint privilege management) to reduce risk and false positives
• Lead troubleshooting and root cause analysis for security incidents and platform issues across endpoint, cloud, and email security domains
• Collaborate with engineering, IT, and business teams to implement security controls and drive remediation of identified risks
• Integrate security tools with Service. Now for incident management, request workflows, and automated response actions
• Build and maintain operational dashboards and reporting for security posture, tool effectiveness, and KPIs
• Support onboarding of new applications, users, and use cases into Netskope, Mimecast, and Cyber. Ark EPM
• Contribute to security architecture decisions and continuous improvement of tooling and processes
• Develop and maintain runbooks, standard operating procedures, and knowledge base documentation You bring:
• Bachelor’s degree or 5+ years of equivalent experience in Cybersecurity or related field
• 7+ years of experience in security engineering or security operations roles
• Strong hands-on experience with Netskope (CASB/SSE), Cyber. Ark EPM, and Mimecast administration and operations
• Experience integrating and operating workflows within Service. Now (incident, change, and request management)
• Solid understanding of endpoint security, DLP, email security, and cloud security concepts
• Experience tuning security tools to reduce false positives and improve detection fidelity
• Familiarity with identity and access management concepts, including privilege management and least privilege principles
• Ability to analyze security events and translate findings into actionable remediation steps
• Strong cross-functional collaboration and communication skills
• Experience developing documentation, runbooks, and operational processes
• Ability to manage multiple priorities and operate effectively in a fast-paced environment