Payment Client Service Account Manager

As a Client Service Account Manager within the Payments team, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job responsibilities

Act as key advisor to the client, providing advice and consultation on decision making Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities Use product knowledge to recommend and participate in product enhancements and service delivery plans Convey complex ideas and client issues with confidence Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal/regulatory/cyber changes Required qualifications, capabilities and skills: Minimum 4 years of relevant industry and/or functional experience Understanding of core Treasury Services product sets Ability to present oral and written communication in an organized, clear and confident manner Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments Ability to partner with internal colleagues and external clients Applies sound judgment during the decision making process; evaluates risk factors Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.)

when business needs arise