Senior Business Analyst / Business Analyst - ServiceNow

We are looking for a Senior Business Analyst

• Service. Now to define product requirements and steer delivery for a Service. Now implementation end-to-end. You will shape scope, surface risks, and align schedules while partnering with engineering, QA, and product through build, test, deploy, and improvement.

Responsibilities

Identify stakeholders and collect input to define and refine requirements Own a clear, streamlined scope definition across the full program Create and keep up to date documentation for program and project management needs Collaborate closely with software engineers, QA, product managers and other engineering teams to deliver high-quality products and features across the software project lifecycle Serve as scrum master, manage project schedules, flag potential issues, and communicate them clearly to project stakeholders Drive release schedules and milestones, sustaining high velocity in a fast-paced environment Provide hands-on software development and project management, coordinate cross-functionally, and manage inter/intra team communications to achieve outstanding program outcomes Requirements Extensive IT experience with 5-10 years in the field Hands-on background with 4+ years in Business Analysis, emerging technologies, or related technical areas Direct involvement with 1+ year of Service.

Now implementation work Proven track record managing end-to-end execution for programs spanning multiple engineering teams, with software development exposure Working knowledge of ITSM, ITOM and HRSD Practical experience using Agile software development methodologies Scrum master experience leading teams through development sprints Bachelor's degree in a technical discipline or equivalent practical experience Nice to have Software Engineering experience Problem-solving experience in fast-paced and constantly changing environments Background working cross-functionally in highly integrated teams with technical and non-technical members Ability to communicate technical concepts to non-technical audiences Strong verbal and written communication skills