Room Service Server/Attendant

Job Description: The In Room Dining & Mini Bar Attendant is responsible for delivering exceptional guest service through the delivery of in-room dining orders, mini bar inventory and replenishment, guest amenity setup, and maintaining the cleanliness and efficiency of the In Room Dining operation. This position plays a critical role in creating memorable guest experiences while supporting departmental standards, operational efficiency, and revenue integrity.

Job Focus Focus is on, but not limited to the following: Deliver food, beverages, and amenities to guest rooms while maintaining presentation standards. Enter guest rooms and properly set up trays, tables, and amenities according to departmental procedures. Present checks to guests for payment and signature as required.

Open and serve wine and champagne in accordance with company standards and state regulations. Maintain cleanliness, organization, and appearance of the In Room Dining department and service areas. Collect and clear trays, carts, and service items from guest room floors. Maintain service equipment in a clean, functional, and presentable condition.

Inventory, restock, and replenish mini bars in guest rooms. Generate guest charges and complete consumption reports for mini bar usage. Inspect products for freshness, quality, and expiration dates. Complete opening, closing, inventory, and replenishment reports. Respond promptly to guest requests and resolve service concerns professionally.

Communicate effectively with kitchen staff, service team members, and leadership. Maintain complete knowledge of menu items, mini bar products, departmental procedures, and equipment. Ensure compliance with all health, safety, sanitation, and liquor regulations. Clean and maintain all equipment, carts, and tools used in daily operations.

Desired Qualifications: Previous experience in In Room Dining, Food & Beverage service, hospitality, mini bar operations, or a related guest service role preferred. Must be at least 21 years of age. Ability to obtain and maintain a valid Nevada Alcohol Awareness Card. Ability to obtain and maintain a valid Nevada Food Handler Safety Training Card.

Exceptional personality with a hospitality-driven attitude. Highly organized with the ability to manage multiple priorities simultaneously. Professional, polished, friendly, and dynamic presence. Strong attention to detail, accuracy, and follow-through. Able to take initiative in a VIP-driven and guest-focused environment.

Maintains a strong sense of urgency and accountability. Ability to work independently with minimal supervision. Strong verbal and written communication skills with proficiency in English. Ability to work in a fast-paced, high-pressure environment. Understands and anticipates guest service needs. Maintains confidentiality of guest and company information.

Dedicated and willing to go above and beyond to create exceptional guest experiences.