Lead Product Designer - CX

Why GMF? GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets.

Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

About the Role

The Digital Product Management team within International Operations (IO) Customer Experience is seeking a Lead Product Designer who is passionate about creating exceptional digital experiences and optimizing interfaces to enhance customer satisfaction. This role will be part of a strategic, multi-year transformation focused on modernizing GM Financial’s servicing platform and shaping the future of how we serve our customers.

The initiative brings together business, technology, data and customer experience teams to deliver simpler, more scalable and innovative capabilities, leveraging product and service design, automation and AI. Team members will have the opportunity to contribute to a high-impact transformation, collaborate across functions and markets, and help build capabilities that create lasting value for our customers and the business.

You will serve as the hands-on Lead Product Designer for the future servicing experience, executing design work across the transformation. Under the guidance of the Product Lead, you will take work from early discovery and process reimagination through detailed experience design and delivery, including research, journey and process design, user flows, wireframes, prototypes and interaction design.

You will work closely with Operational Excellence and cross-functional partners across Product, Technology, Data and the business to translate future servicing processes into simple, intuitive experiences. You will be a key advocate for the customer and user, continuously bringing their needs, feedback and perspectives into product and design decisions throughout the transformation.

In this role you will: Shape and execute the UX vision for the future servicing experience, translating transformation objectives and user needs into simple, cohesive experiences. Lead hands-on design from discovery through delivery and iteration, including journey and process design, user flows, wireframes, prototypes and detailed experience design.

Partner with Product, Operational Excellence, Technology and other cross-functional teams to reimagine servicing processes, translating complex user, business and operational needs into effective experience solutions. Bring the voice of customers and users into product and design decisions through research, prototyping and user testing to understand needs, validate assumptions and refine solutions.

Facilitate design and problem-solving workshops to align cross-functional teams, explore opportunities and move complex experience decisions forward. Present and advocate for design recommendations, clearly articulating customer evidence, design rationale and trade-offs behind key experience decisions. Apply and contribute to design systems and experience standards, creating consistent and scalable experiences across products, journeys and markets.

Use customer feedback, behavioral data and experience measures to evaluate outcomes and identify opportunities to improve the experience. What makes you an ideal candidate? Strong analytical skills to interpret user data, customer feedback and UX metrics and translate insights into design improvements. Excellent communication and collaboration skills across diverse teams and stakeholders.

Strong understanding of user research principles, with experience conducting usability testing and translating findings into design decisions. Deep understanding of interaction and visual design principles. Ability to create journey maps, process flows, user flows, wireframes, mockups and interactive prototypes using tools such as Figma, Sketch or Adobe XD.

Ability to understand complex business requirements, user needs and technical constraints and translate them into intuitive design solutions. Experience working in Agile or Scrum product development environments. Skilled in presenting complex design concepts and clearly articulating design decisions and trade-offs to technical and non-technical audiences.

Understanding of UX metrics, A/B testing and performance analysis to evaluate and continuously improve experiences. Fluency in English; Spanish and/or Portuguese is a plus. Additional Knowledge and Skills Working effectively within an AI enabled environment: Ability to use AI tools (e.g., Microsoft Copilot) to support daily work Skills in evaluating AI outputs for accuracy, compliance, and bias Experience integrating AI into workflows to improve efficiency or insights Familiarity with AI assisted research, summarization, and content generation Understanding of responsible AI use, including ethics and data protection Experience & Education 7+ years of experience in Product Design, UX Design, UI/Visual Design, UX Research or related roles.

Proven ability to lead UX initiatives and design projects from discovery through delivery and iteration. Bachelor’s degree in UX Design, Human-Computer Interaction, Psychology, Design or a related field. At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities , where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community , while providing you with a competitive salary and benefits .

Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours. Mexico : Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others. Colombia : Additional benefits include medical assistance, life insurance, employee fund & funeral services and others.

Brazil : Additional benefits include transportation assistance, food assistance, medical assistance, gympass, extralegal support, life insurance and others. Chile : Additional benefits include Medical Assistance, Food assistance, Life Insurance, Dental Plan & Extra-legal salary and others. Mexico

• GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people’s rights and freedoms. Colombia
• GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms. Brazil
• GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status or disability. Chile
• GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms. The application is open to apply for people with disabilities or under the context of law 21.015.If you require any reasonable accommodation to participate in the recruitment process, let us know to facilitate your participation in equal opportunities (Law 20.422). #GMFJobs #LI-Hybrid #LI-AM1