Analyst

The Role Working as an integral part of the Application Operations team, you will work closely with Support Analysts, Software Developers, Product teams, Service delivery teams & 3rd party suppliers to ensure the smooth running of key client assets across Tax & Legal. We are looking for someone with a background in technology, ideally to degree level to join an expanding team and be part of a new Technology capability.

You will have … Proven track record of excelling in a busy delivery environment Excellent organisational, troubleshooting and problem-solving skills Strong communication skills – written and verbal Ability to grasp new concepts and learn quickly Familiarity with ITIL concepts and associated best practice Experience of one or more industry standard ITSM tools Ability to work effectively as part of a team or on own initiative You may have … Intermediate knowledge of MS Desktop and Server operating systems Intermediate knowledge of SQL scripting and/or Power.

Shell scripting ITIL Foundation certification Experience of supporting bespoke software solutions First-hand experience of incident management & request fulfilment in an Application Support/2 nd line context Release & Deployment experience Experience of Jira Service Management Experience of producing management information/reporting for senior management Service Management experience