Associate

Senior Associate – IT Support Administer Active Directory, Azure AD, Microsoft 365, Exchange Online, and user access. Troubleshoot VPN, DNS, DHCP, LAN/Wi-Fi, laptops, desktops, printers, and peripherals. Handle user onboarding/off boarding, endpoint configuration, and remote technical support. Maintain ticket records, technical documentation, knowledge articles, and perform root cause analysis.

Requirements

​ 3+ years of experience in IT Support, Desktop Support, or Service Desk roles. Strong hands-on experience with Windows, macOS, Active Directory, Azure AD, and Microsoft 365. Good knowledge of networking concepts including DNS, DHCP, VPN, LAN/Wi-Fi. Experience with ServiceNow, Jira, or other ITSM/ticketing tools. Strong troubleshooting, problem-solving, communication, and customer-service skills.

Willingness to work in rotational/night shifts and handle SLA-driven support environments. ​