Applications Support Analyst

Position Summary

Focus is to proactively anticipate and meet user needs while adhering to regulatory requirements and SJ/C Strategic Information Systems goals. The Application Support Analyst I demonstrates progressing aptitude or possesses common knowledge of software applications that integrates with those directly being supported. Works closely with Analyst II and Analyst III.

Reviews, analyzes, and modifies application systems to include encoding, testing, troubleshooting, user security and access, and installation. The Application Support Analyst I works collaboratively with operations managers, office managers, peers, and business units to evaluate and manage the build, use of applications, and respective interfaces.

The Application Support Analyst I is responsible for providing researched answers on systems selection, installation, operation, and on-going support of software applications. Provides general #go-live# and #upgrade# support. Serves as project liaison on smaller assigned projects. Serves as resource for other application support analysts by assisting with responses to functional questions, assisting with troubleshooting and testing scenarios.

Utilizes exceptional technical writing, communication, presentation skills, and maintains documentation of all changes and decisions. Maintains open communication with practitioners for consultations and assistance.

Education

Bachelors Degree -# Required Information Technology discipline

• Preferred Final year students who#ve worked as interns may be considered Experience 1 - 2 Years Health systems functional areas or installing/maintaining computer system applications
• Required Formal training in information systems, desktop applications, databases, software development packages, and programming languages
• Preferred Successful completion of training on Microsoft Windows operating system, Office applications, and assigned software applications
• Preferred License # Certification None Required Core Job Functions Provides direct support in use of application software to customers including problem resolution, research of functionalities, responding to questions and staff training. Ensures software vendors have the information and resources necessary to resolve application problems. Ensures client requests are properly evaluated and responded to in a timely manner. Coordinates and provides the implementation of new or upgraded software applications. Ensures comprehensive software test scenarios are developed to ensure thorough testing of new or upgraded applications prior to #live# date. Reports problems or issues to vendor and in-house staff during testing to ensure timely resolution. Ensures training has been received for effective application support and end user use. Customizes dictionaries, security levels, menus and screen displays according to request. Maintains current and complete documentation changes for all supported applications. Participates on projects as assigned. Attends and actively participates in required meetings.# Provides written or oral project or work status reports as required. Ability to break down simple to intermediate problems into manageable tasks. Ensures software vendors have the information and resources necessary to resolve application problems. With assistance from Analyst II/III, coordinates with clients and peers to enhance system functionality while understanding the possible ramifications to the client#s business processes and Information Services. Effectively communicates system issues to vendors, co-workers, and senior analysts when appropriate.