Returns Coordinator

Description GS Global Resources, a growing distributor, integrator, and manufacturer located in Mukwonago WI, is known nationally as a supplier of mobile and industrial hydraulic and electronic control systems. We have an immediate opening for a Returns Coordinator to join our Returns team.

Job Responsibilities

• Issue and enter returns to both internal and external customers
• Answer customer calls and emails in a timely manner
• Enter and coordinate customer repair orders and associated jobs
• Research and process customer returned product
• Follow-up on received returns, not received returns, and any “Waiting disposition” returns
• Enter and participate in resolution of “Probtraks” for customer delivery and quality issues
• Troubleshoot and work with Quality on incorrect/damaged inventory
• Gather part and price information and quote repairs, service work and components
• Balance account and workload priorities to meet internal and external deadlines
• Work with suppliers to request return numbers and coordinate factory warranty repairs and/or evaluations
• Work with accounting to request and process credits to customers and from suppliers
• Request pricing on new components
• Coordinate new part number requests
• Assist Purchasing with component expedites
• Coordinate component deviations with Sales/Engineering/Production
• Work with Accounting to process credits to customers
• Work on specific projects as well as day to day activities The Requirements for the Ideal Candidate Include:
• High school diploma or equivalent
• Strong organizational skills and detail oriented
• Ability to problem solve in complex situations
• Ability to multi-task in a fast-paced environment
• Strong computer skills
• Demonstrated Microsoft Office proficiency
• Experience in ERP systems (Epicor, not required, but a plus)
• Must have excellent interpersonal skills, professional communication skills – verbal and written
• General understanding of Accounting flow We Offer:
• Wellness program – your very own personal fitness coach! And onsite chiropractor!
• Full tuition reimbursement for job-related courses
• Medical, dental, vision, short and long-term disability, 401k match, paid time off and more
• Sign-on, retention, and profit sharing bonuses!