Patient Referral Specialist

Patient Referral Specialist – Outpatient Therapy Clinic Independence, IA | Full-Time Schedule: Mon–Fri, 8:00 AM–5:00 PM (flexible) | In-Office Pay: $17–$20/hr (based on experience) A therapist-owned outpatient clinic in Independence, Iowa is hiring a full-time Referral Specialist. You’ll be the first point of contact for new patients: taking in referrals, verifying insurance, getting authorizations in place and scheduling patients with our physical, occupational and speech therapists.

An ideal candidate has experience as a medical receptionist, patient coordinator or front desk in a medical, dental or therapy office. If you’re the person who keeps a busy office running — and you like knowing patients get care without delays — this role is for you. What You’ll Do Referrals & Insurance Process new patient referrals and schedule patients promptly with the right therapist Verify insurance coverage and obtain prior authorizations when required Give new patients the correct paperwork and walk them through what’s needed before their first visit Audit and track patient files so records are complete before closing Front Office Answer phones and respond promptly to patients, therapists and vendors Check patients in and out, collect copays and manage therapist schedules Keep the clinic HIPAA-compliant and welcoming Office Support Order supplies and keep office equipment maintained Handle mail and mailings, such as birthday and recruitment cards Copying, typing and other admin support as needed What We’re Looking For Required High school diploma or equivalent 1–2 years of office or administrative experience Comfortable with email, Word, Excel and learning new software Detail-oriented, organized, and friendly on the phone and in person Handles high volume and interruptions, and prioritizes without close supervision Preferred Medical, dental or therapy office experience Insurance verification or prior authorization experience Benefits Medical, dental and vision insurance 401(k) PTO and personal days Continuing education Weekday daytime hours with flexibility — no nights or weekends Therapist-owned and therapist-managed — leaders who understand patient care Local clinic team supported by our home office