DM, Product Owner (PO), Foundation Compute

Product Owner (PO), Foundation Compute 30 September 2026 Function Corporate Functions-Group Digital Department Digital Foundation Products Reports to Head of Digital Foundation Level Department Manager (DM) Scope Global (APAC, EMEA, and the Americas) People leadership Assigned engineering and operations resources Role purpose Own the strategy, roadmap and lifecycle of enterprise compute and cloud infrastructure services across global operations.

Translate business and technology needs into a prioritized product backlog and deliver secure, reliable and cost-effective solutions across cloud and on-premises environments. Lead with urgency during service risks and time-critical programmes, and collaborate inclusively across cultures, regions, vendors and time zones while remaining accountable for product outcomes, service performance and cost.

Key accountabilities Product Strategy and Roadmap Define the service catalogue, roadmap and lifecycle standards for cloud, servers, virtualization, storage, backup and disaster recovery. Gather needs from regional IT, factories, cybersecurity, enterprise architecture, applications and business programme leaders; make explicit tradeoffs among value, risk, cost and capacity.

Own and priorities the backlog, acceptance criteria, dependencies and releases; track adoption and measurable outcomes. Drive service adoption and internal-customer experience by tracking stakeholder satisfaction, ease of consumption and use of standard service pathways. Cloud and Compute Delivery Own the compute solution direction across AWS, Microsoft Azure, Google Cloud and on-premises environments.

Evaluate server and virtualization platforms, Windows and Linux workloads, storage, backup, disaster recovery, monitoring, capacity and hybrid integration against business requirements. Maintain ongoing demand and capacity forecasts to identify constraints, investment needs and optimisation opportunities early enough to support business planning.

Partner with architects and engineers to assess solution options and tradeoffs in performance, availability, security, scalability, supportability and total cost; guide migration, modernization, infrastructure as code and automation. The Product Owner owns outcomes, the roadmap, service standards and investment priorities, while architecture and engineering teams own detailed design, implementation quality and technical assurance.

Coordinate infrastructure readiness for enterprise programmes and factory operations; establish critical paths, remove blockers promptly and manage delivery risks, cutovers and support handovers. Service Ownership and Risk Set service levels and operational controls; review incidents, problems, changes, backup results and disaster recovery tests with accountable service teams.

Work with cybersecurity and risk teams to address vulnerabilities, end of life technology, audit findings and policy compliance. Maintain a transparent register of material technical debt and exceptions, with a named owner, risk treatment, funding position and target resolution date or decision for each item. Ensure clear ownership, escalation routes and follow the sun handoffs for critical services.

Commercial and People Leadership Own cloud and compute cost transparency, budgets, forecasts and optimization. Understand consumption-based billing, cost allocation, tagging, invoice and usage reconciliation, unit economics, commitments and licensing; validate savings against a baseline while protecting service outcomes.

Lead, coach and develop assigned engineers and service leads; align internal teams and managed service providers to roadmap and operational priorities. Manage technology and managed service vendors through requirements, solution review, commercial evaluation, contracts, service performance and escalation. Maintain supplier transition and exit plans for critical services, covering knowledge transfer, data retention, concentration risk and continuity arrangements.

Communicate decisions, risks and urgent actions clearly with senior leaders and global stakeholders across time zones. Core competencies Product and Leadership Strong ownership of product vision, prioritization, backlog management, delivery decisions and measurable outcomes. Able to lead engineers and influence architecture, security, application and regional teams without relying solely on reporting lines.

Cloud and Operations Strong ability to evaluate compute solutions across AWS, Azure and on-premises platforms, including server operating systems, virtualisation, storage, backup, disaster recovery, observability, capacity and technical lifecycle. Practical understanding of hybrid infrastructure, IT service management, incident and change processes, resilience and disaster recovery.

Commercial and Communication Sound understanding of cloud costing and billing models, financial forecasting, vendor pricing and total cost of ownership; able to challenge invoices, identify waste and priorities cost optimization opportunities. Acts with appropriate urgency, distinguishes critical incidents and deadlines from routine work, makes timely decisions with incomplete information and follows actions through to resolution.

Inclusive global mindset; respects cultural and working-style differences, builds trust across regions and works effectively with multicultural teams and different time zones. Clear written and spoken English for technical discussions and executive communication. Measures of success Product Delivery Roadmap and prioritised backlog approved and reviewed quarterly; committed milestones delivered within agreed scope and dates.

Business and technology stakeholders confirm that delivered capabilities meet agreed acceptance criteria. Reliability and Resilience Availability, incident restoration and change success meet agreed service-specific targets; urgent incidents and programme blockers are escalated and resolved within agreed timeframes, and recurring high-impact incidents trend down.

Critical backup and disaster recovery coverage, test completion and remediation meet approved recovery objectives. Security and Governance Critical vulnerabilities, end-of-life exposure and audit actions are reduced within approved risk-based deadlines. Services have current owners, architecture records, operating procedures and support handoffs.

Cost and Vendor Performance Cloud and compute spend remains within approved forecast; billing variances are explained, and optimization savings are evidenced against an agreed baseline without degrading required service levels. Supplier performance, service levels, cost and improvement actions are reviewed regularly; escalations and renewals are handled in time to avoid disruption.

Global Collaboration and Team Capability Regional and cross-time-zone dependencies are resolved within agreed lead times; stakeholders receive timely, culturally aware communication and equitable participation in decisions. Assigned team members have documented goals, development plans and coverage for critical responsibilities.