Job description
Role purpose/ summary: Key supporting values & behaviours for the role: We are looking for Subtitling Delivery Coordinators, energetic and skilled individuals who feel comfortable with working in the systems on 2 screens and many files, professionally communicating with other parties via e-mail, support team members when needed.
- Agile delivery
- Collaboration across boundaries
- Understanding client needs
- Inclusive communication KPIs / deliverables:
- Timeliness of subtitling delivery
- Accuracy and quality of subtitling
- Client satisfaction
- Workflow efficiency
- Team collaboration
- Compliance and adherence to specifications
- Problem-solving and issue resolution Responsibilities:
- Working as part of a team to ensure a timely and quality product through timely delivery of set task which include:
- Update and maintain database and records for assignments
- Collect files from vendors/resources, monitor vendors that are notoriously late
- Perform quality check on the files, prepare deliverables and send to customer
- Cooperate with GTS Support, Client Managers, Language Team and Finance Department Essential qualifications:
- Train colleagues from the team in the workflow for their clients to have a holiday / illness back-up
- Fluent English (written and spoken) is essential
- Fluent Polish (written and spoken) is essential
- Excellent attention to detail but fast
- Ability to stay focused
- Ability to work to tight deadlines and under pressure
- Ability to quickly grasp complex subject matters and share their knowledge with colleagues
- Ability to be a team player while able to work independently
- Experience in working with databases and MS Excel