Automotive Service Advisor (full-time)

🚗 WE’RE HIRING: AUTOMOTIVE SERVICE ADVISOR!

Are you great with people, knowledgeable about cars, and confident helping customers understand what their vehicle needs then join DePaula Chevrolet as a full-time Automotive Service Advisor in Albany, NY. In this role, you will be the key point of contact between our customers and the service department, ensuring a smooth and positive experience. You’ll work closely with technicians and customers to understand vehicle issues, provide accurate information, and facilitate timely repairs and maintenance services.

Responsibilities:

• Greet customers promptly and professionally, both in person and over the phone.

• Assess customer vehicle needs and communicate effectively with service technicians.

• Prepare and explain repair estimates and service recommendations to customers.

• Schedule service appointments and follow up to ensure customer satisfaction.

• Manage service orders and maintain accurate records of all transactions.

• Handle customer concerns and resolve issues in a professional and courteous manner.

• Support the service department by coordinating workflow and maintaining strong communication among team members.

Requirements:

• 2 years previous experience in Automotive Service Advisor Role.

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment while maintaining attention to detail.

• Basic knowledge of automotive systems and terminology is a plus.

• Proficient with computer systems and software for managing service orders.

• Reliable and punctual with a strong work ethic.

• Valid NYS driver’s license and clean driving abstract.

Benefits:

• Health, dental, and vision insurance options.

• Life insurance

• 401K with company match.

• Paid time off and holiday pay.

• Employee discounts on vehicle purchases and service.

• Opportunities for career growth and professional development.

Expected yearly compensation of $75,000 to $110,000

About the Company:

DePaula Chevrolet is a premier automotive dealership located in Albany, NY. We pride ourselves on delivering exceptional customer service and quality vehicles. Our team is committed to creating a welcoming environment for our customers and employees alike, making us a trusted name in the community for automotive sales and service.