Customer Relationship Executives (Female)

Attract potential customers by answering product and service questions Suggest information about other products and services Open and maintain the customer accounts by recording and updating the account information Resolve product or service problems by clarifying the customer's complaint Determine the cause of the problem Select and explain the best solution to solve the problem Expedit correction or adjustment Follow up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Requirements Documentation Skills Product Knowledge Analyzing information Quality Focus