Service Administrator

We are looking for a talented Service Administrator for our Distribution business in Dedham, MA. In this role, you will make an impact in the following ways : Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location Assist with on call rotation (roughly once a month) to dispatch techs for OT emergency calls Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.

Review/create work orders to ensure accuracy for invoicing and warranty. Other administrative task on a need-by-need basis. To be successful in this role you will need the following: Excellent customer service skills and the ability to effectively communicate in a positive and professional manner. Prior experience in service & repair, or warranty-related field preferred.

Excellent computer skills using multiple software platforms. Ability to thrive in a fast-paced environment with multiple priorities. Ability to escalate technical issues, obtain product technical issue information, and utilize available resources. Experience in estimate building and communicating value in add on services is a plus.

High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Compensation

$37.85 - $45.00/hr Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications: Technical trade school/ vocational diploma or certification or equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant and/or in-depth knowledge obtained through specialized training.

Assist with on call rotation (roughly once a month) to dispatch techs for OT emergency calls