Senior Service Desk Technician

The Senior Service Desk Technician delivers advanced, customer-focused end-user support and serves as a senior escalation point within the Service Desk. The role combines hands-on technical support with project work, team guidance, and continuous improvement in a fast-paced financial services environment. This position works independently on complex issues and partners with Technology Services, Information Security, Networking, Infrastructure, and Business Applications teams to maintain reliable technology services and improve the employee technology experience.