BU SPOC - Techno Commercial

BU Partnership: Serve as the primary GCC interface for assigned Business Units; understand priorities, clarify requirements, manage expectations and maintain regular stakeholder engagement. End-to-End Delivery: Coordinate service delivery across Procurement, Governance, GDGC and MDM; monitor demand, backlog, ageing, dependencies and closure against agreed SOW, SLA and TAT.

Governance & Escalation: Conduct periodic reviews with Business Units, SDLs, Tower Leads and Team Leads; maintain dashboards and action trackers; resolve bottlenecks and escalate critical risks promptly. Procurement Coordination: Support sourcing, contracting, auctions, supplier onboarding, catalogue management, PO-related services and associated governance within the approved GCC scope.

Master Data & GDGC: Coordinate master data requests and governance across vendor, material, service, customer and finance domains; ensure required validation, approvals, data-quality controls and audit evidence. Operational Excellence: Drive process compliance, audit readiness, root-cause resolution, standardization, automation and continuous improvement to enhance quality, productivity and customer experience.

Key Deliverables Service Delivery At least 95% adherence to applicable SLA/TAT commitments Stakeholder Governance Regular reviews with timely closure of agreed actions Escalation Control Prompt resolution with zero critical avoidable escalations Data & Compliance Improved data quality, process compliance and audit readiness Continuous Improvement Measurable productivity, quality and automation improvements Bachelor's degree in Engineering in any discipline; MBA / PGDM preferred.

8-12 years of relevant experience in Procurement, Shared Services/GCC Operations, Governance, Master Data Management or Business Operations. Experience in cross-functional stakeholder management and service delivery in an SLA-driven environment. Working exposure to platforms such as SAP, SAP Ariba, SAP MDG, Service. Now or equivalent systems is preferred.