Patient Care Coordinator

Job Details: Job Location: UFC

• Pleasant Grove
• Pleasant Grove, UT, Position Type: Full-Time, Salary Range: $16.00 - $17.50Hourly, Utah Fertility Center’s Pleasant Grove location is hiring a full-time Patient Care Coordinator to join our team! We are a growing fertility center dedicated to providing compassionate, personalized care to patients throughout their fertility journey. Our team works together to provide a supportive patient experience while delivering high-quality reproductive healthcare. Our front office team members play a crucial role in facilitating the smooth operation of our facilities by providing administrative support and ensuring a positive patient experience. This position includes but is not limited to the following responsibilities: Greeting patients and visitors. Handling incoming phone calls, providing information, and directing calls to the appropriate team members. Collecting patient payments. Scheduling appointments for patients and rescheduling appointments as necessary. Ensuring patient information is accurate and up-to-date. Handling administrative tasks. Following privacy regulations such as the Health Insurance Portability and Accountability Act (HIPAA). Keeping the reception area clean, organized, and presentable for patients and visitors.

Qualifications

Must be available to work in weekend and holiday rotation. High school diploma or equivalent required. Previous experience in a medical office, healthcare setting, or customer service role preferred. Strong communication and interpersonal skills, with a professional, friendly, and compassionate approach to patient interactions.

Excellent customer service skills and the ability to make patients feel welcomed and supported throughout their fertility journey. Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment. Ability to manage a high volume of phone calls, schedule appointments, and assist patients with questions and requests.

Basic computer skills and the ability to learn electronic medical records (EMR) and scheduling systems. Ability to maintain patient confidentiality and comply with HIPAA regulations. Strong written and verbal communication skills. Ability to work collaboratively with providers and other members of the healthcare team.

Dependable, professional, and adaptable, with a positive attitude and willingness to learn. Ability to handle sensitive and emotional situations with empathy, patience, and discretion.