Technical Program Manager

About CoolIT, An Ecolab Company Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally. Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team. WHAT YOU’LL DO: The Technical Program Manager (TPM) leads the Program Core Team and serves as its battle captain, orchestrating cross-functional execution, technical integration, and accountability.

Through deep technical understanding and risk-based decision-making, the TPM drives alignment, challenges assumptions, and ensures customer commitments are translated into successful outcomes.

RESPONSIBILITIES

Lead the Program Core Team, driving technical execution, cross-functional integration, customer alignment, accountability, and NPI launch readiness. Build strong customer relationships by understanding business objectives, technical needs, decision drivers, and success criteria; support the KAM in developing new business opportunities and preparing customer proposals.

Collect, clarify, and translate customer requirements into product requirements, technical scope, PRDs, program plans, and measurable deliverables. Drive solution development with engineering teams by challenging assumptions, facilitating design trade-offs, resolving technical issues, and aligning decisions to customer commitments and program risks.

Support DFMEA activities and broader technical risk assessments across design, validation, manufacturability, reliability, supply chain, cost, schedule, and launch readiness. Develop and drive mitigation plans, escalation paths, recovery actions, and decision frameworks to protect customer commitments and launch outcomes.

Coordinate engineering, manufacturing, supply chain, quality, sales, business stakeholders, and customers to maintain technical alignment, decision velocity, and execution discipline. Monitor program health through integrated schedules, dependencies, action registers, risk logs, budgets, and customer-facing status reporting in partnership with Project Managers.

Travel globally up to 20% to support customer relationship development, requirements reviews, technical reviews, supplier engagement, production readiness, and launch activities.

WHO YOU ARE

Basic Qualifications: Bachelor’s degree in Mechanical Engineering or related discipline, with strong grounding in mechanical, thermal, fluid, or electromechanical product development. 5+ years in technical program management, product development, systems engineering, or NPI execution for complex engineered products. Experience supporting DFMEA, technical risk assessments, root-cause analysis, issue resolution, and mitigation planning.

Skills: Proven ability to manage customer relationships, understand customer needs, and translate requirements into PRDs, technical scope, and executable plans. Strong engineering collaboration skills, with the ability to drive solution trade-offs across design, validation, manufacturability, reliability, cost, and schedule.

Excellent communication and influence skills with customers, engineering, manufacturing, supply chain, quality, suppliers, and leadership. WHY COOLIT? We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.

We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes: Vacation and flex days, and paid company-wide shutdown during the holiday season. Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.

Dress for your day – in a casual yet professional environment. Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus. Company-funded RRSP contributions to support your long-term financial goals. We thank every candidate in advance, however, only those selected for an interview will be contacted.

Please note: immigration sponsorship is not available for this role. Successful candidates for this position will be required to undergo background checks including criminal records check and education.