Admissions Specialist

Description We are seeking a dependable, personable, and highly organized (FULL-TIME/ HYBRID) Admission Specialist to join our Admissions team. This position plays an important role in helping prospective patients and their families navigate the admissions process while providing a professional, compassionate, and responsive experience from the initial conversation through admission.

The ideal candidate is confident and engaging on the phone, able to build rapport quickly, and comfortable working in a fast-paced environment where strong communication, follow-up, documentation, and attention to detail are essential. Experience in behavioral health, substance-use treatment, healthcare admissions, sales, or a call-center environment is strongly preferred.

Responsibilities

Answer and manage incoming calls from prospective patients, families, referral sources, and other contacts. Build rapport quickly and communicate with empathy, professionalism, and confidence. Gather accurate information regarding a prospective patient's needs, treatment history, insurance, financial considerations, and admission circumstances.

Educate prospective patients and families about available treatment programs, services, and the admissions process. Maintain consistent and timely follow-up with prospective patients and families throughout the decision-making process. Coordinate with internal clinical, medical, financial, and operational teams when determining appropriate admission options.

Accurately document all calls, conversations, follow-up activity, and relevant patient information within company systems. Manage multiple leads and priorities simultaneously while ensuring no opportunities or follow-ups are missed. Assist with coordinating admission dates, transportation, arrival details, and other logistical needs when appropriate.

Maintain professionalism and discretion when handling confidential and sensitive information. Meet established expectations for responsiveness, documentation, follow-up, call quality, and overall admissions performance. Participate in team meetings, training, and ongoing performance development Requirements High school diploma or equivalent required; healthcare-related experience preferred.

Minimum of one (1) year of experience in healthcare admissions, behavioral health, substance abuse treatment, healthcare customer service, or a related field preferred. Administrative or office support experience preferred. Experience working in behavioral health, mental health, or substance use treatment settings strongly preferred.

Strong written and verbal communication skills. Excellent organizational and time-management abilities. Ability to prioritize tasks and meet deadlines. Strong attention to detail and accuracy. Ability to maintain confidentiality and exercise sound judgment. Ability to work independently and as part of a team MUST work weekends Schedule OVERNIGHT: 11:00pm - 7:00 am Location Hybrid – Deerfield Beach, FL / Remote Salary $60,000–$70,000 annually Benefits Health Insurance (Medical, Dental, Vision) Paid Time Off (PTO) – 3 WEEKS PTO Paid Holidays (7) 401(k) Retirement Plan Life Insurance Disability Insurance – Short-term and/or Long-term Employee Assistance Program (EAP)