Supervisor, Coding & Claims Resolution Analysts

The Supervisor, Coding & Claims Resolution Analysts is responsible for the Coding & Claim Teams, and providing oversight and management of issue resolution for Medica’s members and providers across all business/products. The Coding Analysts and Claim Resolution Analysts support the timely resolution of issues received from Medica’s Customer Service and issues received directly from Medica’s key providers and leased provider networks.

The supervisor is responsible for managing team performance, and meeting our customers’ expectations for turn-around-time. The supervisor works toward root cause analysis by partnering with internal and external partners. The supervisor supports internal customers and works with both internal and external vendor partners.

Performs other duties as assigned.