Clinical Manager

Description The Eye Associates, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.

The Clinical Manager plays a key role in the effective functioning of a clinical department or unit within a healthcare organization. This position involves supervisory responsibilities, quality assurance, staff management, and collaboration with other healthcare professionals to maintain and improve patient care standards.

Job Responsibilities

Communicate effectively with all patients in a professional and courteous manner, act as a role model to fellow employees. Ensure the delivery of high-quality patient care in accordance with established standards and guidelines. Be able to step in and assist where needed in clinic and front desk. Answer patient questions, including telephone inquiries.

Responsible for handling all patient complaints, assessing situations, and resolving problems. Responsible for all clinic equipment; ensure it is functioning properly; request repairs and maintenance, as needed. Maintain a smooth flow of patients to the physician, altering the test sequence as required; communicate with the doctors if they are behind schedule.

Order all back-office supplies. Responsible for OSHA policies and procedures; maintain updated OSHA manual, including Bio Hazard and CLIA permits and annual renewals. Monitor all calibration logs and ensure calibration is completed on time and all staff is properly trained to calibrate. Review invoices for back-office supplies to make sure they are accurate; submit to Payables for payment.

Prepare shift planning for each doctor and clinic per day. Approve time-off requests and maintain the Time-off Calendar. Review staff overtime hours and adjust staff schedule to reduce. Provide additional support to ophthalmic technicians, including triaging phone calls from patients, returning patient phone calls, prescription refills, and contact lens calls.

Mentor Clinical Leads and Front Staff to ensure adherence to protocols.

Benefits

As a team member at The Eye Associates, you'll enjoy: Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc. Matching 401(k) Wellness Program Paid Vacation & Holidays Uniform Allowance Training/Advancement opportunities Requirements High school diploma or equivalent. Active and valid driver's license.

Healthcare experience required. Previous management experience preferred.