Sailpoint Support Engineer

Who We Are – Mass. Mutual India Since 1851, Mass. Mutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at Mass. Mutual value diversity and inclusion. We’re people helping people A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.

Our employees are the foundation of what makes Mass. Mutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to Mass. Mutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger. Job Description Job Title Sail. Point Support Engineer Role Overview Support and operate Sail. Point Identity. Now (IDN) platform in a production environment Responsible for BAU operations, access management, lifecycle processes, and incident handling Ensure platform stability, compliance, and seamless identity governance operations Key Responsibilities IGA Operations & Support Provide L2/L3 support for Sail.

Point Identity. Now platform Handle IAM tickets, access requests, and incidents within SLA Monitor aggregation jobs, provisioning tasks, and identity processing Perform daily system checks and health validation Identity Lifecycle Management (JML) Execute Joiner, Mover, Leaver (JML) activities Ensure timely provisioning and de‑provisioning of access Validate identity data from source systems Troubleshoot lifecycle failures and data issues Access Request & Provisioning Process access requests via Identity.

Now workflows Validate approvals and ensure least‑privilege access compliance Support provisioning using: SCIM / REST APIs Web Services / JDBC connectors Troubleshoot provisioning failures and access discrepancies Application Onboarding (Operational Support) Support application onboarding into Identity. Now Validate: Account aggregation Entitlements Access profiles Assist in: Correlation and mapping Testing and UAT validation Coordinate with application owners and onboarding teams Incident Management & Troubleshooting Investigate and resolve: Aggregation failures Provisioning errors Identity sync issues Perform root cause analysis (RCA) Escalate issues to engineering/vendor teams Access Reviews & Certifications Support access certification campaigns Track completion and follow up with stakeholders Support remediation and closure activities Ensure compliance with access governance policies Audit & Compliance Support Provide audit evidence and reports Support audit observations and remediation Ensure adherence to IAM policies and standards Documentation & Process Improvement Maintain SOPs, runbooks, and onboarding documentation Document issues, fixes, and workflows Identify opportunities for automation and process improvement Required Qualifications Experience 4–6 years of IAM experience with Sail.

Point Identity. Now (mandatory) Experience working in IAM operations / support environment Technical Skills Hands-on experience in: Sail. Point Identity. Now (IDN) Identity lifecycle (JML) processes Strong understanding of: Aggregation, correlation, provisioning workflows Access profiles, roles, and entitlements Experience with: SCIM / API-based integrations Familiarity with: Active Directory / Azure AD / Okta (good to have) Basic scripting (Power.

Shell / API scripting) is a plus Soft Skills Strong troubleshooting and analytical skills Good stakeholder communication (business & application teams) Ability to handle BAU + incidents + onboarding simultaneously Detail-oriented with SLA-driven approach Why Join Us? We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority.

In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with Mass. Mutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023

• Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard. Does this sound like a great fit? Apply today!