Manager, Benefits

About The Role

Provide day-to-day oversight of US and Canada health and welfare benefits. What you’ll Do Program Management & Strategy Execution Translate global benefits strategy into clear, executable US & Canada program plans, policies, and operational priorities. Recommend and implement US plan and policy design changes aligned with business needs, workforce strategy, and regulatory requirements.

Support the work of more junior team members, including prioritization, training, and quality review. Ensure timely and accurate payment of all US&C benefits invoices. Operations & Administration Ensure accurate and timely processing of benefits data across HRIS, payroll, and vendor platforms. Oversee benefits administration platform governance, technology management, and evaluation of new tools.

Partner with vendors and internal stakeholders to troubleshoot and resolve complex operational issues and drive continuous process improvement. Establish and maintain operational controls, audits, and documentation to support data integrity and a consistent employee experience. Vendor Management Lead relationships with brokers, third‑party administrators, and insurers, including performance management and issue escalation.

Manage all US and Canada health and welfare and other benefit contract renewals in partnership with brokers and internal stakeholders. Evaluate vendor performance against service standards, cost effectiveness, compliance requirements, and employee experience outcomes. Governance, Compliance & Risk Management Partner with Legal, Finance, and People Operations to address changes in federal, state, and local legislation impacting US&C benefit programs.

Ensure ongoing compliance with benefits, fiduciary, and data privacy regulations. Maintain US plan documents, SPDs/SMMs, wrap documents, ERISA notices, and participant disclosures. Oversee claims and appeals processes. Ensure timely and accurate completion of all US benefits governance and compliance activities, including nondiscrimination testing, Form 5500 filings, ACA reporting, and state and local filings.

Employee Support & Experience Serve as an escalation point for complex benefits and leave of absence cases. Provide consultation and advisory support on time off and leave of absence policies and complex employee situations. Ensure US benefits information is accurate, current, and consistently represented across all employee platforms.

Lead the development and delivery of US benefits communications and education initiatives. Basic Requirements 6+ years of experience managing US&C health and welfare and leave of absence benefits programs. Strong knowledge of US federal and state benefits regulations, compliance requirements, and governance practices.

Proven experience managing vendors, brokers, and consultants. Experience working with benefits administration platforms, HRIS, and payroll integrations. Strong analytical, operational, and problem‑solving skills, with the ability to manage complex programs at scale. Excellent written and verbal communication skills, with the ability to clearly explain complex benefits topics and influence stakeholders.

Experience leading or supervising the work of benefits analysts or administrators.

Preferred Qualifications

Certified Employee Benefits Specialist (CEBS) designation. Experience in the high‑tech industry. For San Francisco, CA-based roles: The base salary range for this role is USD $150,000 per year

• USD $167,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.