Courier Lead - DHL

Description Courier Operations Lead We are seeking a dedicated and detail-oriented Courier Operations Lead to oversee daily courier activities, ensuring efficient and accurate delivery operations. This role offers an exciting opportunity to lead a team, manage logistics, and maintain high standards of service within a dynamic environment.

If you are organized, proactive, and enjoy problem-solving, we encourage you to apply. Starting pay: $25/hour Key Responsibilities :

• Prepare the daily Integrated Package Tracking (IPT) using Fareye platform.
• Set up and manage smart labels for shipments.
• Oversee driver scanners and manage LDAP access for drivers.
• Conduct daily vehicle audits by scanning all packages on assigned routes after sorting is complete.
• Sign into Samsara platform and monitor vehicle cameras periodically throughout the day for driver safety and compliance.
• Assist in maintaining the oil log and vehicle maintenance schedules.
• Respond to emails and address fielded complaints promptly and professionally.
• Ensure drivers depart from the dock in a timely manner to meet delivery schedules.
• Perform minimal forklift driving as required. (Certification will be provided)
• Learn and troubleshoot delivery and pickup issues, providing solutions to drivers.
• Research and resolve any delivery or pickup-related problems efficiently.
• Monitor debrief reports for pickup cutoff times and coordinate directly with dispatch to resolve discrepancies Skills and Qualifications:
• Proven experience in logistics, courier operations, or related field.
• Strong organizational and time management skills.
• Excellent communication skills, both written and verbal.
• Ability to troubleshoot and resolve operational issues quickly.
• Familiarity with Fareye, Samsara, and LDAP systems. is preferred
• Basic vehicle maintenance knowledge and ability to perform vehicle audits
• Ability to work independently and as part of a team
• Attention to detail and a proactive approach to problem-solving
• Flexibility to adapt to changing priorities and schedules Join our team and be part of a company that values efficiency, safety, and continuous improvement. We offer a collaborative work environment, opportunities for growth, and comprehensive benefits to support your professional development. Hours of Operation: Monday, Wednesday, Thursday and Friday: 6:00am to 3:00am Tuesdays: 5:30am to 2:30pm. Weekends: Off.

Benefits

Medical Vision Dental Sick and Vacation time Paid training Requirements

• At least 2 years of experience in logistics management.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in logistics software and Microsoft Office.
• Knowledge of local, state, and federal regulations related to logistics operations. DOT. Traffic Laws.
• Ability to analyze data and make informed decisions.
• Strong problem-solving skills.