Sr. Applications Administrator

Join iA – Transforming Pharmacy Fulfillment with Innovation and Care Are you ready to revolutionize pharmacy with cutting-edge automation technology? At iA® (Innovation Associates®), we are at the forefront of transforming how pharmacies manage prescription fulfillment. With over 30 years of experience and innovation, iA is advancing pharmacy automation with solutions such as the NEXiA® Enterprise Software Suite, enabling pharmacists to focus more on patient care while improving operational efficiency.

Whether it's in commercial retail, health systems, or government pharmacy settings, we empower our partners to do more with less. We’re looking for passionate and driven individuals like YOU to help shape the future of healthcare. Join us and be part of a team that's changing the way pharmacy works—for the better.

Your Role

& Its Purpose: The Senior Applications Administrator owns the health, performance, and continuous evolution of our core business applications, with primary accountability for our Salesforce CRM environment and secondary accountability for our Kantata SX PSA environment. This person is the bridge between business vision and scalable system design: they translate the high-level goals of executive and functional stakeholders into simple, governed, and durable solutions that improve how we serve our customers.

This is a senior, hands-on role for someone who treats system administration as a discipline of optimization and control, not maintenance. The right person is a rigorous builder, a strong governance practitioner, a clear communicator, and a visible advocate for AI assisted ways of working. They understand that our CRM and PSA are not isolated tools; together they create a 360-degree view of our customers, and every enhancement should strengthen that view while holding the line on compliance, data quality, and operational excellence.

How You’ll Contribute : System Optimization and Enhancements Drive continuous improvement of our Salesforce CRM as the primary platform, with secondary support for Kantata SX, identifying friction, performance gaps, and automation opportunities, then designing and delivering enhancements that scale. Own platform configuration, data models, automation, integrations, and the overall solution architecture for the applications in scope.

Tune system performance and proactively monitor health, capacity, and reliability against defined service expectations. Governance and Controls Establish and enforce strong governance and controls over system performance, configuration, and change. Maintain a disciplined sandbox, release, and version control practice, with documented approvals, segregation of duties, and auditable history.

Manage user access, roles, profiles, and permissions under a least privilege model, with periodic access reviews. End-to-End Development Process Follow a rigorous end-to-end development lifecycle: requirements intake, design, build, test, UAT, deployment, and post-release validation. Produce and maintain technical documentation, design specifications, test plans, and runbooks aligned to corporate IS change and release management standards.

Apply structured change and release management to every production change. Vendor and Offshore Management Direct and quality-check the work of offshore consultants and vendor partners, setting clear scope, acceptance criteria, and delivery standards. Manage day-to-day execution, code and configuration review, and knowledge transfer to keep ownership and institutional knowledge in house.

Hold partners accountable to timelines, quality, and defined scope. Steer. Co Translation and Communication Partner with executive and functional stakeholders to understand the business vision, then translate it into simple, scalable, and maintainable solutions. Communicate tradeoffs, risks, and recommendations clearly to both technical and non-technical audiences.

Lead requirements discovery and present options with a clear recommended path. Lead the Steer. Co for CRM and PSA, owning the agenda, framing decisions, and driving alignment on priorities and roadmap. Innovation and Continuous Learning Stay ahead of the platform roadmap, evaluate new functionality and emerging technologies, and present assessed recommendations to stakeholders.

Run controlled pilots and proofs of concept to validate value before adoption. Bring a progressive, curious mindset and raise the technical bar for the team. AI Assisted Methodology (Core Expectation) Serve as a strong advocate and active driver of AI assisted methods across development, testing, and optimization. Use AI tools, specifically Claude, to accelerate solution design, generate and review configuration and code, build and execute test cases, document systems, and analyze performance.

Champion responsible, governed AI use and help mature AI adoption practices across the EDBS function. Compliance Assurance Ensure systems and processes adhere to applicable regulatory requirements and internal control frameworks, including CMMC, HIPAA, SOX, and SOC 2 relevant controls where applicable. Partner with IT Security and identity governance on data protection, access certification, and audit readiness.

Maintain evidence and documentation sufficient to satisfy internal and external audit. Business Alignment Tie all work to broader business objectives, understanding how the CRM and PSA both support a 360-degree view of the customer. Prioritize the backlog by business value and connect enhancements to measurable outcomes.

Operational Excellence Operate to defined operational excellence standards, including KPI performance and continuous improvement. Define, monitor, and report on system and service KPIs, and act on the trends they reveal. Drive root cause analysis and permanent fixes over recurring workarounds. User and Customer Experience Keep the user experience and our customers at the center of every decision.

Gather user feedback, measure adoption, and design for clarity, usability, and trust in the data. What You Bring to the Table: Bachelor's degree in Computer Science, Information Technology, or a related field. 5 or more years of hands-on applications administration experience, with demonstrated senior-level ownership of an enterprise platform.

Highly proficient in Salesforce administration and optimization, including configuration, automation/Flow, data management, reporting, security model, and release management. Proficiency with AI tools, specifically Claude, applied to real development, testing, and optimization work. This is a must. Skilled in regulatory compliance and data governance, with practical experience operating under control frameworks.

Demonstrated success managing offshore consultants or third-party delivery partners. Strong leadership, communication, and interpersonal skills, with a proven ability to translate stakeholder vision into scalable solutions. Even Better If You Bring: Proficiency in Kantata SX PSA administration. This presents very favorably.

Salesforce certifications such as Administrator (ADM-201), Advanced Administrator, and/or Platform App Builder. Experience integrating CRM and PSA platforms and working within a broader data and reporting ecosystem. Experience with SOX and SOC 2 controls, audit support, and segregation of duties in a regulated environment.

Familiarity with integration patterns, APIs, and data pipelines connecting core business systems. Experience building or supporting reporting and dashboards that drive decisions. Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.

Compensation

The estimated base annual salary range for this position is $87,550 to $118,450, though a candidate’s base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus. Environmental Conditions: iA adheres to a thorough Job Safety Assessment (JSA) to maintain OSHA compliance in finance and accounting roles.

The work environment emphasizes ergonomics, proper lighting, and safe workspaces to mitigate risks. Regular reviews of safety protocols are conducted to ensure a safe and compliant workspace. Safety Protocols: Safety protocols include ensuring workstations are ergonomically designed, implementing stress management programs and providing mental health support, maintaining clear communication channels for reporting issues, and providing regular training on financial tools and safety protocols.

Who We Are: iA is not just a technology company – we're a pharmacy fulfillment partner that provides software-enabled solutions and modular hardware to improve operational efficiency, reduce costs, and enhance the patient-pharmacist relationship. Our products and solutions streamline the prescription process from start to finish, allowing pharmacists to focus on what matters most: their patients.

What excites many people about iA is that we're doing more than responding to changes in the industry. We're helping drive them. Our solutions support pharmacies of all types, and our vision is centered on making pharmacy more efficient, effective, and accessible for everyone it touches. What Drives Us: Customer Centric – Be bold with calculated decisions to drive value for our partners.

Champion Diversity – Seek diversity within our team, our partners, and our community to strengthen who we are and what we will accomplish, together. Empower Ownership – Take ownership at every level and within every action to achieve excellence. Solutions Driven – Understand the problem and anticipate challenges, with a resolve to provide innovative solutions for our partners.

Trust Daringly – Operate with trust of our team, our partners, and our strategy from day one.

Benefits

Work-Life Balance – Generous time-off, paid volunteer days, and wellness programs to support your well-being. Comprehensive Benefits – Medical, dental, vision insurance, 401(k) with match, up to 12 weeks of 100% paid parental leave, pet insurance, and more. Career Growth – Invest in your future through iA University, tuition reimbursement for eligible degree programs and certifications, professional development funding, and ongoing opportunities to learn and grow.

Culture of Ownership – At iA, we empower our employees to take charge and drive change. Impactful Work – Be part of a team that is transforming the pharmacy industry and improving patient care every day. Collaborative Environment – Work alongside passionate, like-minded individuals in a company that values teamwork and creativity.

Not the right fit? Explore other opportunities at https://iarx.com/careers Want to learn more about iA's innovative products, talented people, and culture? Visit us at iARx.com or connect with us on LinkedIn , Facebook , or YouTube . We’d love to share our story with you! iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. iA is committed to providing reasonable accommodation for individuals with disabilities throughout the job application process.

If you require assistance or accommodation due to a disability, please reach out to us at iatalent@iarx.com