Assistant Director of People & Culture - Regent Kuala Lumpur (Pre-opening)

YOUR DAY TO DAY People Lead and mentor the People & Culture team Create programmes to foster a positive work environment for all employees, including the annual team member satisfaction survey Coach and develop managers on People & Culture disciplines to strengthen leadership capability across the hotel Welcome and conduct new team member orientation Oversee maintenance of accurate and up-to-date personnel files and records for all employees Ensure hotel or company hiring standards and applicable laws and regulations are followed Financial Own and manage the People & Culture department budget, controlling expenses and identifying efficiencies Monitor staffing to manage costs Guest Experience Develop creative ways to inspire and motivate team members to provide guests with a unique experience Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community Ensure compliance with relevant employment laws, policies and procedures Conduct annual People & Culture compliance/standards self-audit Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.

Escalate serious issues Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues Support succession planning and talent development for key roles across the hotel Other ad-hoc duties as required Accountabilities Full leadership of the People & Culture team's day-to-day operations A positive, engaged workplace culture reflected in team member satisfaction scores Full compliance with employment law, hotel policy, and People & Culture standards Timely, well-documented resolution of employee relations matters Accurate, well-maintained personnel records and HR reporting Development of a robust talent pipeline through succession planning and coaching WHAT WE NEED FROM YOU To thrive in this role and bring poise and precision to the guest journey, you'll need: Bachelor's degree in Human Resources, Business Administration, or a related field Minimum 6–8 years' experience in Human Resources, including at least 2 years in a leadership or managerial capacity, ideally within luxury hospitality Knowledge of employment law and HR compliance practices Proven ability to lead employee engagement and culture-building initiatives Proven experience leading and developing a team, with the ability to deputise for senior leadership Excellent interpersonal, coaching, and conflict-resolution skills Fluent English required; other languages an advantage