Area IT Associate

Position Summary

Responsible for deploying and managing IT equipment in Area Office and TTWF Schools. Frequent travel is required.

Responsibilities

Deploy and configure educational apps & content on tablets as per the defined process. Configure and deploy wireless routers in Schools. Also, configure tablets to connect to the wireless router on need basis. Configure and ensure proper deployment of camera in Schools. Diagnose and troubleshoot hardware and software-related issues in Tablets, Wireless routers, and camera.

Provide basic training to FTOs to ensure that minor issues are resolved on-site by FTOs. Coordinate with Field Technical Officers (FTOs) to ensure all IT equipment deployed in Schools and Area Office are working properly. Regularly visits TTWF schools to ensure all IT equipment is maintained by FTOs and working properly.

Coordinate with HQ IT team for the replacement of faulty IT assets /accessories. Maintain proper documentation of hardware issued and timely update IT assets inventory deployed in Schools and stored in Area Office. Installation, configuration, and management of Microsoft Windows Client Operating Systems and supporting software in laptops deployed in Area Office Coordinate with the internet service provider to ensure the internet works properly in TTWF Schools and Area Office.

Any other task assigned.

Requirements

Graduation [Bachelor's preferably Computer Science/IT] Knowledge & Skills: Good Communication Skills, both verbal and written, and Interpersonal skills