Senior Manager, Support Excellence & Digital Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Support Excellence & Digital Services based in the United States. This role offers the opportunity to transform customer support operations through digital innovation, process excellence, and AI-powered solutions.

You will lead strategic initiatives that improve service delivery, customer experiences, and operational efficiency at scale. The position combines leadership, technology enablement, knowledge management, and continuous improvement within a fast-moving environment. You will collaborate with engineering, product, operations, and enablement teams to create scalable support solutions.

This is a high-impact opportunity to shape the future of support operations by leveraging data, automation, and modern service practices. You will help build a culture of excellence focused on customer success, innovation, and measurable business outcomes.