Spa Attendant, Lodge Kohler

When you join Kohler, you can make your mark on an iconic brand. Together, we challenge the status quo, stretch our imaginations, put ideas to the test, and demand better for ourselves, our customers, and each other. Join our community of creators and difference makers to build a career of impact. Location: Green Bay, WIOpportunity.

Spa Attendant I associates must have excellent working knowledge of all positions, services, products, operations, systems, and procedures within the spa/salon. He/she must also possess knowledge of the Lodge Kohler and Green Bay. As with all positions, the Spa Attendant will work with all other spa associates to ensure client comfort and satisfaction.

Our goal is to exceed our client expectations. Duties require an outgoing personality, excellent people skills and a positive attitude. Our mission is to create wonderful experiences so that every customer wants to return. To be effective, Spa Attendants should embody the following: Positive Mental Attitude -Resourceful Well Groomed -Caring· Innovative -Detail-Oriented Self-Motivated -Solution Oriented Open & Receptive -Observant Persuasive -Dedicated Responsible -Productive Assertive -Reputable Healthy -Honest Energetic -Persistent Patient -Willing to go extra mile Consistent RefinedREQUIRED SKILLS Leadership -Delegation Communication -Time Management Organization -Excellent People Skills Computer Knowledge -High Standard of Customer

• Service Skills SPECIFIC RESPONSIBILITIES Attend to women’s or men’s (same gender as associate) Respite Room to maintain order, cleanliness and amenities; replenish clean towel supply throughout the facility. Perform rounds of the facility to ensure neatness and order. Attend to the Reception Desk located in the lower level to accommodate client check-in for sandals, robes and lockers. Understand basic RIO system operations for “view-only” purposes, thereby providing communication of service times and availability of services to guests. Gather used linens from treatment rooms and assemble for pick-up by The American Club laundry staff; distribute clean linens to designated storage areas and/or treatment rooms. Assist spa technicians with cleaning of baths between client treatments. Support the maintenance staff with daily readings/testing of water in the Spa Relaxation Pool. Maintain neatness and order around the Spa Relaxation Pool lounge area. Advise Spa Hostess on food and beverage replenishment during the day. Assist Group Coordinator with setup tasks involving special group requirements. For example, setup of signage and message boards, etc. Know and understand The American Club resort property and its businesses to provide information for guests. Consistently maintain cleanliness of desk, reception area, retail centers, and if needed, flooring. Keep spa technicians informed - do not assume ANYTHING! Inform Supervisor if additional staff is needed. Responsible for knowing and performing proper opening/closing procedures as related to this position (see opening and closing checklist of responsibilities). Provide food and beverage support and delivery of lunches, as needed. Maintain a high level of customer service for all spa guests. Greet people immediately upon arrival. Know what services, and amount of time for each service, each tech performs. Well groomed. Be courteous, professional and friendly. Know the proper procedures for emergency situations. Complete an on-site certified CPR training course facilitated by Sports Core Fitness Trainers. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's experience, their education and work location. It is the policy of Kohler Co. to provide equal employment opportunity to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disabilities, veteran status, marital status, sexual orientation, gender identity or expression, military status or any other characteristic protected by federal, state or local laws. We are strongly committed to this policy and believe in the concept and spirit of the law. Kohler Co. is committed to assuring that: All recruiting, hiring, training, promotion, compensation, and other employment related programs and processes are provided fairly to all persons on an equal opportunity basis without regard to any characteristic protected by law; Employment decisions are based on merit and the principles of equal opportunity; Its applicants and associates with disabilities have equal access to its employment processes, including those implemented through information and communication technologies. When requested and possible, Kohler Co. will provide reasonable accommodation to ensure qualified applicants and associates with disabilities receive equal employment opportunity in the operation of employment policies and processes. In addition, Kohler Co. complies with the Pregnant Workers Fairness Act (PWFA). It will provide reasonable accommodations to qualified applicants and associates to accommodate known limitations related to pregnancy, childbirth, or related medical conditions; It will provide reasonable accommodations for religious beliefs or practices where appropriate and in accordance with applicable law; and Associates and applicants will not be subjected to retaliation, harassment, intimidation, threats, coercion, or discrimination because they have exercised any right protected by law. Kohler Co. believes in and practices equal opportunity. The Assistant General Counsel, Employment & Compliance, serves as the Equal Opportunity Coordinator for Kohler Co., and has overall responsibility for assuring compliance with this Policy. All associates are expected to support and uphold this policy. Kohler Co. maintains Affirmative Action Plans as required by and in accordance with applicable law. Any questions regarding the Plans should be directed to the Assistant General Counsel, Employment & Compliance.