Chatbot Personnel (AI Support)

Job Roles & Responsibilities Support business units to develop comprehensive chatbot content and responses which is in line with the persona of the chatbot. Review chatbot logs, identify areas in which the chatbot can be improved e.g. intent matching and expanding on contextual grammar and vocabulary, enhancing cognitive features, applying lemmatization or any other techniques deemed suitable.

Identify content gaps and develop new content with the chatbot team and partners. Design innovative and analytical solutions to solve various business problems through business engagement. Build and deploy chatbot content business algorithms. Develop data visualisations to track and measure the performance of the chatbot in relation to intent matching, contextual grammar and vocabulary, lemmatization, etc.

Requirements

Job Requirements At least two years data analytics working experience, preferably. Strong technical skills in using analytical tools such as R, Python, SAS and SQL Good verbal and written communication skills to articulate and able to engage stakeholders well. Flexibility in working in sprints to enhance the chatbot capabilities.

Proficient in coding and computer programming. Proficient in using IBM Watson and any other equivalent AI tool. Knowledge of Airline and Customer facing Domain is an added advantage. Strong knowledge on AI , NLP and Machine learning algorithms. Good IT project management skills