Collections Representative

The Collections Representative helps the client recover outstanding payments on customer accounts, including credit cards, loans, and overdrawn accounts. In this role, you will review assigned customer accounts, make outbound calls, and work directly with customers to set up clear, manageable payment plans. We are looking for reliable team players with strong communication and negotiation skills, and the confidence to negotiate solutions that help both the customer and the client.

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Jamaica regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

You will be required to pass preemployment tests and interviews. Our initial screening may include Artificial Intelligence assessments.