Front Desk Specialist

Job Summary

This position is responsible for greeting and assisting patients and visitors with check in and general information, providing excellent care, collaborating effectively with all departments, and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity, and optimism.

Qualifications

High school diploma or equivalent required. Work experience of at least 1 year in a medical office is required. May travel to other offices to help when needed (Statesboro). Must be comfortable collecting payments. Knowledge of insurance is preferred. Customer service experience preferred. Good oral and written communication skills.

Good interpersonal and organizational skills. Detail oriented. Must be friendly, able to multi-task, and work well in a fast-paced environment.

Responsibilities

Welcomes patients and visitors by greeting patients and visitors in a courteous friendly manner. Answers or refers inquiries appropriately. Optimizes patients' satisfaction, provider time, and treatment room utilization acknowledging patient's arrival and keeping patient appointments on schedule by acknowledging patient in the PM system in a timely and efficient manner.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Helps patients in distress by responding to emergencies. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Assists with obtaining revenue by recording and updating insurance information; recording and collecting patient coinsurance/copays. Maintains front office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by assisting in other duties as determined by the Department Manager. Other functions: Performs other logically associated duties that enhance position through Continuous Quality Improvement. Serves as a preceptor for new Employees.

Competent in computer applications pertaining to position. Other duties as assigned.