Helpdesk Operator

About us

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning.

Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions. What you’ll do The role responsibilities include:

• Receive, log, and manage service requests through the CAFM and Helpdesk systems.
• Monitor service requests and coordinate with service providers to ensure timely resolution.
• Communicate with end users and stakeholders, providing updates on service requests and response times.
• Escalate unresolved issues and support the effective management of service delivery.
• Support CAFM administration activities, including request tracking, data maintenance, and system support.
• Maintain accurate records and ensure service requests are completed and closed appropriately.
• Support customer satisfaction initiatives, surveys, and continuous improvement activities.
• Contribute to a collaborative, customer-focused, and service-oriented team environment What you’ll have
• Degree in Information Technology or a related discipline, or equivalent experience.
• Experience in a Helpdesk, Service Desk, Customer Support, or similar role.
• Strong communication and interpersonal skills with a customer-focused approach.
• Proficiency in Microsoft Office applications.
• Experience working with service management, CAFM, or ticketing systems.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and problem-solving capability.
• Ability to work effectively with internal stakeholders, customers, and service providers.
• Experience supporting CAFM systems and facilities-related service operations.
• Experience in data administration and reporting activities.
• Familiarity with customer service processes and service level management. e. Moving forward together We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here. And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.