Cluster Social Media Coordinator - Hilton Abu Dhabi Yas Island

At Hilton Abu Dhabi Yas Island, a Cluster Social Media Coordinator is responsible for creating, managing, and optimizing engaging digital content across the hotel’s social media platforms. This role plays a key part in strengthening brand presence, driving guest engagement, promoting hotel offerings, and supporting revenue-generating campaigns through compelling storytelling and visual content.

Plan, create, and publish high-quality content (images, videos, reels, stories, captions) for platforms such as Instagram, Facebook, LinkedIn, and others as relevant. Capture on-site photo and video content showcasing rooms, dining, experiences, events, staff, and guest moments. Write engaging, on-brand captions and short-form copy aligned with the hotel’s tone of voice.

Execute the social media content calendar in line with marketing campaigns, seasonal promotions, and brand guidelines. Support launches of hotel offers, events, F&D promotions, and partnerships through social media. Stay up to date with social media trends, formats, and platform updates relevant to hospitality. Community Management Monitor social media channels daily and respond to comments, messages, and reviews in a timely and professional manner.

Engage with followers to build community, encourage user-generated content, and enhance brand loyalty. Performance Tracking & Reporting Track performance metrics such as reach, engagement, follower growth, and content performance. Prepare regular reports with insights and recommendations for improvement. Basic graphic design skills Experienced with latest AI tools for content creation and editing Coordinate with external agencies, influencers, or photographers when required.

Ensure all content reflects brand standards and hotel values. Excellent written, spoken and read English proficiency Previous Marketing experience in a similar environment (hospitality, agency or airlines) Excellent verbal and written communications skills – confident and effective verbal and written communicator Strong interpersonal skills to enable communication to wide audience and manage relationships Strong understanding of local market Creative and ideas orientated Positive, enthusiast and team player Excellent organizational and planning skills Ability to work under pressure at all times