Customer Service Representative

The NISC IV program at Leidos is seeking a Customer Service Representative to support the FAA customer's Business Operation Center (BOC). This is an onsite position in the Kansas City office 5 days per week. In this role you will perform the following duties: Provide high-level customer support of the Benefits Operation Center (BOC) call center function, answering calls, providing various federal benefit, retirement, and HR information to customers.

Direct customers to links and web pages for additional information and/or elevate complex issues to a BOC HR Assistant or Specialist for additional support. Research and assist with the preparation of documentation regarding policies and procedures for Benefits/HR. Certifies and processes a variety of benefit forms for FAA customers, to include Temporary Continuation of Coverage determination and coordination.

Researches benefit and HR policies and procedures for use in answering inquiries. Maintains and updates customer files and follows up on relevant documentation. Research benefit and HR policies and procedures for use in answering inquiries Support the BOC and it's clients in various administrative and clinical matters related to the operation of the BOC.

Work with BOC management to resolve issues and coordinate processes in support of the BOC mission and FAA customers. Note: These duties are not a complete list. There may be other required duties as well.

Basic Qualifications

Typically requires high school diploma or equivalent and 3 – 5 years of prior relevant experience although a Bachelor's degree is preferred. Ability to obtain a Public Trust clearance Preferred Qualifications: Prior Federal benefits and customer service experience preferred.

Compensation

will be $30/hour based on experience and education. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting: October 9, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $45,500.00 - $82,250.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.