System Admin & Service Desk_ Bilingual (English/ Korean)

For More Open Positions Visit us at: http://recruiting.woongjininc.com/ NO C2C Our Mission WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Service Desk & Customer Support System Administration (Jira/MSP+/Web Systems) Data Analysis (Excel/KPI/Reporting) AI-Driven Automation & AI-assisted Development Continuous Process Improvement (Agile Mindset) on QA/System failure issues Perform basic to intermediate system administration tasks, including User and access management System configuration: Workflow and process maintenance, Issue investigation and escalation Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.

5+ years of experience in one or more of the following areas: Service Desk / Help Desk Operations IT Operations or Application Support System Administration Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders. Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.

Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients. Special Skills & Qualifications Experience with Jira or other ticketing/workflow management systems preferred. Understanding of web-based applications and system integrations. Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.

All your information will be kept confidential according to EEO guidelines.