Residence Hall Assistant

POSITION SUMMARY

The Residence Hall Assistant (RHA) is a federal work study student position designed to support the day-to-day operations of the residence halls. RHAs staff the front desk, assist residents and guests, and provide customer service while helping maintain a safe, welcoming, and inclusive residential community.

KEY RESPONSIBILITIES

Staff the front desk during scheduled shifts, including evenings and weekends. Greet residents and guests, answer questions, and provide excellent customer service. Monitor building access and ensure adherence to residence hall security protocols. Assist residence hall staff with programs, events, and community-building initiatives.

Report maintenance needs, safety issues, and policy concerns to professional staff promptly. Maintain confidentiality and uphold campus housing policies. Perform additional duties as assigned by residence life staff.

QUALIFICATIONS

Must be a current student enrolled in the federal work study program and in good academic standing. Dependable, punctual, and able to commit to scheduled shifts (evenings and weekends required). Strong interpersonal, communication, and customer service skills. Ability to work independently as well as collaboratively in a team environment.

Demonstrated professionalism, respect for confidentiality, and commitment to fostering an inclusive community. WORK SCHEDULE Shifts vary based on residence hall needs; evening and weekend availability is required. Hours are contingent upon federal work study award allocation and student class schedule.

COMPENSATION

Hourly rate based on federal work study guidelines.