Customer Service Phone Representative

The team at Jaffarian Volvo Toyota is looking for a dynamic, organized and detail oriented individual to join our team and grow within our organization as a Service Concierge. This role is based in Haverhill, MA, and offers a competitive hourly wage of $20.00-$25.00, paid weekly. If you are passionate about delivering excellent customer service and thrive in a fast-paced automotive environment, we invite you to become part of the Jaffarian Automotive Group.

Responsibilities

• Greet and assist service customers promptly and courteously.
• Schedule service appointments and manage customer communications.
• Coordinate with technicians and service advisors to ensure smooth workflow.
• Provide detailed information about services offered and pricing.
• Maintain accurate records of customer interactions and service requests.
• Assist in managing waiting area and service desk appearance.
• Support service team with administrative tasks as needed.

Requirements

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Detail oriented with a customer-focused attitude.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Proficiency with computer systems and scheduling software is a plus.

Benefits

• Competitive hourly wage of $20.00-25.00, paid weekly.
• Health, Dental and Vision Insurance
• 401K
• Opportunities for growth and development within the Jaffarian Automotive Group.
• Positive work environment with a supportive management team.
• Employee discounts on vehicle services and parts.
• State of the art facility

About the Company

Jaffarian Automotive is a 4th generation family owned dealership. We are customer-first with a focus on modern, no-pressure service and sales experiences. We invest in technology, training, and people who take pride in creating a smooth, professional experience for every customer. Our Service Department plays a critical role in keeping customers safe, informed, and coming back.