Burke - Sr Customer Svc Rep

Job Description: The Senior Customer Service Representative acts as a liaison between Burke Corporation and Burke Corporation customers, sales representatives, and brokers. Acts as lead on various assigned projects and backs up Customer Service Supervisor. Primary Duties: Customer Service Notification/Resolution of order issues Receives and initiates customer complaints; Initiates tracking of missing or delayed shipments; Presents new product ideas to customers and has a high degree of product knowledge with the ability to answer questions and recommend current products; Lead Activities Assists with the planning and implementation of new systems, policies, and procedures.

Reconciles customer needs with schedule, and acts as back-up to Supervisor when problems exist Making sure all claims are getting filed whether a customer or a freight line Liaison for getting certificate of insurance and letter of guarantee’s for customer Watching MTO item closely Order Entry Processes orders for products received by mail, FAX, or telephone from customer or company employee; Edits orders received for price and accuracy Confirms with customer - prices, shipping date, anticipated delay, and any additional information needed by customer, e-mail or telephone Works with shipping department to ensure delivery by specified dates Works with scheduling to ensure product gets scheduled Runs multiple reports for freight charges and pricing Works with deployment and outside DC’s to ensure customers get product Sales Support Coordinates samples and information with individual sales representatives; Acts as in-house liaison for sales reps and brokers; Pricelist Support Will be required to work with and develop equipment and ideas deemed to be confidential information and/or trade secrets.

Will be required to protect the company’s rights in and ownership of those trade secrets and confidential information. Performs other duties as assigned Required to contribute to harmony in the workplace Qualifications: Must be proficient at using Excel and Word AS 400 experience is a plus Requires problem solving skills and the ability to communicate effectively on the phone and in person Must be self-motivated, courteous, tactful, cooperative, inquisitive, and must work efficiently and accurately Must be able to deal appropriately with stressful situations and with different personalities Must be able to work with multiple open issues effectively and accurately Two or more years of customer service and telephone experience is preferred Burke Corporation is a leader in the production of pizza toppings and other fully cooked meats.

Located in Nevada, Iowa, Burke is a focused team of professionals that combines technical expertise, industry knowledge, flexibility and integrity. Our spirit of continuous improvement creates win/win relationships and a shared sense of confidence in quality and safety. Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.