Technical Support Specialist

Job Description: Office Based Master Technician Location: Chiswick, London Salary: Up to £60,000 basic + up to 15% bonus Candidate must have EV Level 4 qualification and Master Tech Accreditation (Any Brand) Benefits Package Salary up to £60,000 basic Up to 15% bonus opportunity Tax-efficient company car (employee contribution of £175 per month) Option to add up to 3 vehicles on the company car scheme for family and friends Pension scheme: Employee contributes 5%, employer contributes 7% Life insurance Critical illness insurance Hybrid working model Excellent long-term career development opportunities The Role An exciting opportunity has arisen for a Office Based Master Technician to support the dealer network across the UK, working with a rapidly expanding international automotive brand.

This role suits a senior technician who enjoys complex diagnostics, field support, and working with new vehicle platforms and technologies.

Key Responsibilities

Provide advanced technical support to dealerships across your territory Diagnose and resolve complex mechanical, electrical and software issues Manage multiple open technical cases via the manufacturer system Liaise with engineering teams to drive root cause and permanent resolution Support Warranty, Quality and Customer Experience functions Deliver hands-on technical training and dealer workshops Assist in producing technical bulletins and troubleshooting documentation About You Minimum 5 years’ experience in automotive diagnostics or technical support Master Technician or equivalent experience Strong diagnostic, electrical and fault-finding capability Hybrid and EV experience highly desirable Well organised with strong communication skills Willing to travel across the region, including overnight stays when required Full UK driving licence Benefits: Employee discount Work from home Application question(s): Master Technician Qualification or Equivalent Licence/Certification: EV Level 4 Qualification (required) Work Location: In person