Manager, Ops Services

The Manager, Co-Brand Operations Services is a critical driver of operational excellence and systemwide performance. This role safeguards revenue and strengthens brand consistency by serving as the operational technology owner, ensuring reliability across POS, BOH, and digital platforms and leading rapid resolution of issues that impact sales.

The manager enhances cross-brand alignment by standardizing processes, coordinating with shared services and vendors, and ensuring operational standards are executed consistently across all markets for Co-Brand locations across Cinnabon, Auntie Anne’s, Carvel, and Jamba. Leveraging data-driven insights, the role identifies inefficiencies, streamlines processes, and improves productivity throughout the organization.

It provides essential leadership for strategic initiatives—project managing scope, timelines, cross-functional coordination, and change adoption to ensure enterprise priorities land successfully in the field. The manager also elevates system capability through clear documentation, training, and communication that support both internal stakeholders and franchisees.

Through disciplined vendor management, continuous risk monitoring, and proactive issue escalation, this role reduces operational friction and strengthens the organization’s ability to scale. Ultimately, the Manager, Strategic Operations Services serves as a high impact, cross functional enabler, ensuring operational stability, advancing strategic goals, and supporting long term growth.