Collections Specialist I

This role is hybrid with a required onsite presence 2-3 days per week in Knoxville, TN. Role: The Collections Specialist I is responsible for collecting delinquent payments and providing member service regarding collection issues.

Essential Functions

Performs outbound calls on delinquent members, services inbound calls, accurately documents member interactions, payment arrangements, and action plans in the core collection platform. Skip traces for members that the Credit Union hasn’t been successful in reaching; reviews loan documentation, leverages skip trace platform(s) and references prior collection notes in an effort to reach the member.

Performs other job-related duties as assigned. Experience: Minimum 1 year of experience in collections, account recovery, delinquency management, consumer lending, or negotiating payment arrangements is required. Experience in customer service, account servicing, financial services, call center operations, banking, or credit union environments is preferred.

Experience working with skip tracing, loss mitigation, payment arrangements, and other account recovery activities, including resolving delinquent debt, negotiating payment solutions, handling difficult conversations, and maintaining professionalism is preferred.

Education

High School Diploma or GED is required Other Skills Required: Proficiency in Microsoft Office Suite, to include Word, Excel and PowerPoint. Excellent organizational and analytical skills. Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communication skills, including business writing ability.

Excellent time management skills and accustomed to working with deadlines.