Black Suit/Low Risk EP Guard

Location Atlanta, GA (High-Rise / Luxury Residential) About the Role As a Concierge Security Officer, you are the first impression of the property and a key part of the resident experience. This is a desk-based, hospitality-forward security role that blends white-glove service with access control, CCTV monitoring, and building policy enforcement.

You will greet residents and guests, manage visitor access, support tours and deliveries, maintain a polished lobby environment, and complete routine checks (including floors and amenity areas). The ideal candidate is reliable, professional, tech-comfortable, and communicates clearly-someone who understands that appearance, presence, and consistency matter.

________________________________________ Key Responsibilities

• Provide a warm, polished, professional greeting to residents, guests, vendors, and tours (stand to greet when appropriate).
• Serve as the front desk point of contact while maintaining a calm, security-minded presence.
• Manage access control procedures: verify visitors, confirm authorization, and follow sign-in protocols.
• Support key/FOB accountability processes (example: collecting ID and contact details when required to prevent FOB loss).
• Monitor CCTV cameras and communicate clearly to onsite team members as needed (e.g., directing staff to locations within the building).
• Maintain accurate daily logs and documentation (visitor logs, incident notes, shift handoff notes).
• Conduct routine checks of the property as assigned (example: floor checks, ensuring pool/amenity areas close on time, and addressing resident compliance respectfully).
• Escalate concerns, incidents, or policy issues promptly through the proper chain of command.
• Maintain an orderly, discreet, upscale lobby environment aligned with luxury service expectations.
• Uphold confidentiality and professionalism when handling resident matters. ________________________________________ Minimum Qualifications
• 1+ year experience in a concierge, front desk, hospitality, or customer-facing role or a security role with strong customer service responsibilities.
• Strong verbal communication (clear, professional tone; able to greet confidently and de-escalate respectfully).
• Reliable attendance and punctuality-this role requires consistent coverage.
• Comfortable using technology: basic computer/tablet use and ability to learn CCTV/access systems.
• Ability to follow SOPs and post orders with consistency and attention to detail.
• Ability to sit and stand periodically and perform light walking checks around the property. ________________________________________ Preferred Qualifications
• Experience in luxury residential, high-rise, corporate lobby, hotel, or concierge-style security environments.
• Familiarity with visitor management systems, access control procedures, and professional reporting/log writing.
• Prior CCTV monitoring experience. ________________________________________ Professional Appearance Standards (Concierge Environment) This is a high-visibility role. Candidates must be able to meet grooming and presentation expectations, including:
• Professional, business-appropriate appearance at all times
• No facial tattoos; facial piercings must be minimal and professional (site-specific guidance will be provided)
• Natural makeup tones; nails must be neat and not excessively long; no loud/fluorescent colors (Final standards may vary slightly by site; the property sets the tone and we align.) ________________________________________ Schedule 1st, 2nd, and/or 3rd shift (site needs vary) Weekend availability may be required depending on coverage. ________________________________________ Pay $19-$22/hour (based on experience and site assignment) ________________________________________ Why Hawque Protection Group HPG delivers hospitality-driven security -professional, calm, and client-focused. Our Concierge Division is designed for properties that require elevated presence, consistent service, and strong communication. ________________________________________ Equal Opportunity Statement Hawque Protection Group is an Equal Opportunity Employer. We evaluate all applicants based on qualifications, experience, and role fit. ________________________________________ Various shift 24/7