Staffing Recruiter

Role Overview We are seeking an experienced Staffing Recruiter with a strong background in the BPO industry to join our team on-site in Medellín. In this role, you will be responsible for leading the end-to-end recruitment, screening, and selection process for specialized talent in Collections / Debt Recovery operations .

You will target high-performing bilingual candidates to meet demanding operational metrics and volume requirements while upholding strict quality and cultural fit standards.

Key Responsibilities

Design and execute tailored sourcing and attraction strategies for bilingual Collections and BPO roles. Full-Cycle Selection Management: Manage job postings, resume screening, competency-based interviews, language assessments, and candidate shortlist presentations to operations and clients. Specialized Competency Assessment: Evaluate candidates on negotiation skills, frustration tolerance, objection handling, and persuasive communication required for collections campaigns.

ATS & Data Management: Administer the Applicant Tracking System (ATS) to maintain real-time pipeline visibility and track key talent acquisition metrics ( time-to-fill, conversion rates, early turnover ). Language Proficiency Evaluation: Conduct objective, situational evaluations to verify C1 Advanced English language proficiency across written and verbal communication.

Onboarding & Operations Alignment: Partner closely with Account Leads and Training teams to schedule and facilitate candidate handoffs into training waves.

Requirements

Minimum of 3 years of experience as a Staffing Specialist or Recruiter within the BPO / Contact Center industry. Domain Knowledge: Direct experience recruiting for Collections / Debt Recovery campaigns (prior experience with US or international debt collection campaigns preferred). Language Skills: C1 Advanced / Native-like English proficiency (fluent spoken and written capabilities will be evaluated during the recruitment process).

Tool Proficiency: Demonstrated experience working with ATS platforms (Workable, Lever, Greenhouse, Taleo, or similar) and talent sourcing tools (LinkedIn Recruiter, local and international job boards). Core Competencies Strong drive for achieving recruitment goals, SLAs, and target KPIs in fast-paced environments. Analytical mindset to identify candidates with high retention potential for demanding accounts.

Excellent interpersonal skills and assertive communication style.

Benefits

Flexible PTO Tenure Bonus Visual Bonus Referral Bonus Birthday PTO Prepaid Medical Insurance Monthly allowance for snacks Wellness Initiatives Breakfast and lunch once per week Pet friendly offices Free on-site parking Career Development English Language Sessions Partnerships & Discounts