RN Call Center Triage

Provide full-time triage nurse responsibilities in a call center environment, serving an urban community health center patient population, in accordance with the policies and procedures and philosophy of PCHC. All duties/responsibilities are performed across life cycle (infants, children, adolescents, and adults). Duties & Responsibilities: Receive, triage and respond to incoming telephone calls from patients seeking clinical direction and advice.

Uses standardized adult and pediatric protocols. Seeks assistance when a protocol is not available or when clinically appropriate. Quickly and accurately assesses patient's needs by actively listening to caller and asking proactive questions. Directs patient to the appropriate level of care. When appropriate, ensures the patient is correctly scheduled with a PCHC provider.

Identifies emergent situations and effectively triages to higher level of care. Makes clinically appropriate recommendations for action/intervention and issue resolution.

Qualifications

Licensed Registered Nurse (RN) in good standing without restriction in the state of Rhode Island. Must have excellent assessment, critical thinking, and communication and customer service skills. Minimum of 5 years nursing experience in an emergency room setting, primary care, or urgent care clinic. Work experience as a community health nurse preferred.

Strong nursing assessment skills and level of comfort working in a fast paced medical environment, both independently and as a member of the medical team. Experience in Triage, or similar ability to rapidly use the nursing process to assess, diagnose, plan, implement and evaluate in real-time situations. Comfortable communicating with patients with the use of interpreters.

Spanish speaking strongly preferred.

Education

Bachelor’s degree preferred or equivalent work experience. BLS Certification required. PCHC is EOE/M/F/D/V/SO