Field Service Coordinator

JOB SUMMARY

Complete field service requests to repair products that have defects or warranty issues. Ensure customer satisfaction with Bayer Built Products and Services.

ESSENTIAL FUNCTIONS

Schedule Field Service work and repair of Millwork products Travel to Bayer Built territories to complete warranty work Field repair interior and exterior door issues Skilled craftsmanship Excellent communication skills Coordinate with Field Service Coordinator paperwork and schedule appointments with customers Gather and inspect product Follow up with production team leaders issue identified Completes necessary credit paperwork for customers Follow up with internal contact to identify product concerns Identify charge backs to vendors SECONDARY RESPONSIBILITIES: Computer tracking and reporting for completed types of work and analysis of issues Follow up with Quality Control / Team Leader NECESSARY KNOWLEDGE, SKILLS & ABILITIES: Must have understanding of BBW products Attention to detail Possess valid driver’s license and a clean driving record (willing to travel in rural and metro areas) Must be able to work independently EDUCATION AND EXPERIENCE: High School Diploma Carpentry or cabinet making school preferred Experience working with Bayer Built products Required Work Hours: Various, Monday

• Friday